Services

IT hardware supply & resale

Citadex Systems purchases enterprise IT products through authorised distribution channels and resells them to corporate and public sector customers. We handle the commercial and logistical side end to end: technical selection, quotation, contracting, import, customs handling, delivery and warranty registration.

• Rack and tower servers, blade and modular systems
• SAN, NAS and direct-attached storage; backup appliances and tape
• Workstations, desktops, business laptops, thin clients and monitors
• Switches, routers, wireless access points and structured cabling components
• UPS systems, racks, PDUs and data center power and cooling accessories
• Printers, scanners, peripherals and consumables

Every unit is supplied new, through legitimate channels, with valid manufacturer warranty and full supporting documentation for accounting and audit purposes. We source and deliver to any location worldwide, including remote and logistically complex regions.

IT infrastructure & data center

Design and implementation of the platforms that carry business applications: compute, virtualization, storage, backup and the network that connects them. We work on greenfield builds, capacity expansions and lifecycle refreshes of existing estates.

• Server and virtualization platform design and deployment
• Centralised storage architecture, tiering and capacity planning
• Backup, replication and disaster recovery implementation
• LAN, WAN and data center network build and segmentation
• Server room fit-out: racks, power distribution, UPS and cooling
• Migration of workloads and data with planned production cut-over

Cybersecurity equipment & implementation

Supply and implementation of security hardware and software for the perimeter, the network and the endpoint. We import and resell certified security appliances and licences, then configure them to an agreed policy and hand over documented rule sets.

• Firewalls and next-generation firewall appliances (including Fortinet FortiGate)
• Endpoint protection, EDR and centralised antivirus management
• Network segmentation, VPN and secure remote access
• Identity, access control and privileged access solutions
• Logging, monitoring and security event collection platforms
• Physical security integration: access control and video surveillance hardware

Managed IT services & support

Ongoing operation of the systems we or others have built, delivered under a signed service level agreement with defined response and resolution times. Suitable both for organisations without an internal IT department and for teams that need a second line.

• Outsourced IT operations and helpdesk
• Proactive monitoring of servers, network and storage
• Preventive maintenance and firmware lifecycle management
• Warranty and post-warranty repair, RMA handling and spare parts
• On-site engineer visits with agreed response windows
• Periodic service reporting and capacity reviews

Cloud & software licensing

Hybrid and cloud infrastructure design, workload migration, and legitimate procurement of the software licences that go with it — operating systems, virtualization, databases, collaboration and business applications.

• Cloud readiness assessment and migration planning
• Hybrid architecture linking on-premises and cloud resources
• Cloud backup and off-site disaster recovery
• Supply of operating system, virtualization and application licences
• Licence compliance review and renewal management

Procurement & tender support

Support for buyers who have to justify a purchase internally or run a formal procurement procedure. We prepare the technical and commercial documentation that corporate procurement and public tender processes require.

• Technical specifications and requirement matrices
• Bill of materials with alternatives and lead times
• Commercial proposals, budget estimates and TCO comparisons
• Tender participation and supporting documentation packages
• Delivery, acceptance and handover documentation